Frequently asked questions

Check-in from 14:00, check-out by 12:00. Early check-in is subject to availability — please let reception know in advance. Late check-out is available on request when rooms are free, or as part of a package (not included in the base rate). Reception is open around the clock.

Yes. Grand Yan is a city hotel and we work on a nightly basis: book from a single night, online or by phone, with 24-hour reception and same-day check-in (subject to availability). Unlike short-term apartment rentals, we offer daily housekeeping, a buffet breakfast, security and CCTV, and receipts, invoices and supporting documents for business travel — with no deposit, no keys from strangers and no meeting the owner.

A buffet breakfast is included in rates with breakfast (you choose when booking); it's served in the dining zone in the hotel lobby from 7:30 to 11:00.

We accept small and medium-sized dogs and cats up to 5 kg — 2,000 ₽/night, with a refundable deposit of 5,000–10,000 ₽. Please arrange this in advance when booking. Full details are on the "Travelling with pets" page.

Yes. On most rates, children up to 6 stay free without a separate bed. A cot and high chair are available on request. A family package is in the special-offers section.

The nearest operating airport is Gelendzhik (~34.5 km, ~40 min). Anapa (Vityazevo) airport is closed to passenger flights. You can arrange a transfer at reception (Gelendzhik ~2,200 ₽). See the full "How to get here" guide.

Russian-issued bank cards (MIR, Visa, Mastercard, UnionPay), SBP (Faster Payments), cash, and bank transfer for companies with a full set of documents. Full details are on the "Payment & company details" page.

Please note: bank cards issued outside Russia (including foreign Visa and Mastercard) do not currently work at Russian businesses. If you are travelling from abroad, please contact us in advance and we will help arrange payment.

Cancellation is free up to one day before arrival — on all rates, in line with the Russian Hotel Services Regulations. The exact terms are shown when you book.

Booking direct guarantees the best rate, plus free cancellation on the flexible rate and priority for early check-in. Read more on "Why booking direct pays off."

Yes — free high-speed Wi-Fi at 200 Mbps in all rooms and public areas.

Yes — the MaBelle Ville spa and beauty salon on the ground floor: 8 types of massage, body wraps, spa programmes, hair styling and skincare. Hotel guests get −10%.

Yes — for companies we provide a contract, invoice, certificate of services and a VAT invoice. Bank transfer and work under contract — just ask at reception.

The hotel has no parking of its own, but there is free municipal parking nearby. Reception can advise on the most convenient place to leave your car in the centre.

Yes — every room has individual climate control (a split system): it cools in summer and heats in cooler weather.

Yes. There's a ramp at the entrance and a step-free lift; room and shower entrances are step-free too.

The hotel has no pool or sauna. There is the MaBelle Ville spa and beauty salon with massage, and the city beach is about 500 m away.

Yes — any room can be booked for a single guest at the same rate.

Yes — you can leave luggage at reception free of charge before check-in and after check-out.

Yes — room service is available: dishes and drinks from the Villebar lobby bar are brought to your room.

Laundry and dry-cleaning services are available on request — just ask at reception.